Accepting new clients

We fix, build, and elevate
your operations.

Whether your operations are broken or you're ready to outperform the competition, GGenesis has produced $25M+ in documented results helping healthcare organizations, small businesses, and nonprofits fix what's failing, optimize what's working, and build what's next. 100% virtually.

$25M+Financial Impact
25+Years
6Case Studies
100%Virtual
Explore CaliberSuite™ →See Results
USPTO #99883010 · Now in Private Beta

CaliberSuite™. A personal AI advisor for senior executives.

Bloomberg Terminal meets a McKinsey report. Calibrated to your board, your CFO, and your C-suite peers. Web-based. Individual-only. Your data stays on your device.

Personal AI advisorCost-to-Revenue Method™Architectural privacy by design
Explore CaliberSuite™ →
USPTO FiledFounding-member pricingBy invitation
$25M+
Documented Financial Impact
25+
Years Enterprise Experience
100%
Virtual Delivery
6
Documented Case Studies
Flagship · Founding-member pricing now open

CaliberSuite™. A personal AI advisor
for senior executives.

Bloomberg Terminal meets a McKinsey report. CaliberSuite™ is GGenesis's executive AI platform, a personal advisor for CHROs and the C-suite, calibrated to your board, your CFO, and your C-suite peers. Built for the executive, by an executive, with architectural privacy by design.

Executive instrument.

Not a chatbot. Calibrated to your context, your stakeholders, and the room you’re walking into.

Architectural privacy.

Your data stays on your device. Always. No HRIS integration. No company-system access. By design.

Cost-to-Revenue Method™.

Translate HR work into the financial language CFOs and boards respect, anchored to verifiable public research.

Learn more about CaliberSuite™ →Security & Data Brief →
The problem and the opportunity

Whether it's broken or just not competitive enough, we solve both.

Maybe your team is inconsistent and processes are unclear. Or maybe your operations are running fine, but you know they could be faster, leaner, and smarter. You want to scale, modernize, or outperform the competition.

GGenesis works both sides. We fix what's failing and elevate what's working. 25+ years of enterprise experience applied to your specific situation. Virtually. Rapidly. With results you can measure.

Operational breakdown

Decisions don't translate into daily work. Change initiatives overload teams.

Workforce performance gap

Staff aren't trained on the systems they use. Knowledge lives in heads, not processes.

Strategy without execution

You have a plan. Nobody translated it into workflows and accountability structures.

Ready to compete, not just survive

Operations are running, but you want to scale, modernize with AI, reduce costs, and outperform your market.

Who we serve
Built for leaders who want more
Whether you're fixing a crisis or building a competitive advantage, we meet you where you are.

Healthcare & Managed Care

Health plans, TPAs, and managed care organizations navigating system upgrades, claims processing failures, RCM gaps, or workforce readiness challenges. We know HealthRules, GuidingCare, AMISYS, FACETS/QNXT, EXP Macess, Softheon, SharePoint, and ServiceNow from the inside.

Small & Mid-Size Business

Service businesses and professional firms working hard but missing the operational systems to grow, retain customers, and scale consistently.

Nonprofits & Government

Mission-driven organizations needing operational structure and change management, without a Big 4 consulting budget.

Organizations Adopting AI

Any organization integrating AI into operations needing a partner who understands both the technology and the people side of change.

What we do
Four ways we transform your operations
Fix what's broken. Elevate what's working. Build what's next. 100% virtual.

Operational Translation Sprint™

Strategy into workflows, roles, and action plans your team follows from Day 1.

  • Full diagnosis: gaps and opportunities
  • Workflow design for your team
  • Role clarity & accountability mapping
  • 30-day check-in included
Pricing on request · 2 to 4 weeks

Change Impact Crosswalk™

Know what your change will break, before it breaks.

  • Current-state workflow analysis
  • Downstream dependency mapping
  • Executive-ready impact report
  • Credits toward a full Sprint
Pricing on request · 1 to 2 weeks

Fast Track™ Workforce Upskilling

Training built on your systems, workflows, and standards. Not slides.

  • Custom curriculum for your team
  • Simulation-based practice
  • HealthRules · GuidingCare · AMISYS · FACETS/QNXT · EXP Macess · Softheon · SharePoint · ServiceNow
  • Train-the-trainer option
Custom · 2 to 8 weeks
New

AI Strategy & Agent Integration

We build AI agents that replace the roles you can't afford to fill. Deployed in weeks, running 24/7.

  • AI readiness assessment
  • Custom agent design & deployment
  • Full operations suite available
  • Certified AI Business Strategy
  • AI prompts, agent development & automation
Pricing on request · See full breakdown ↓
Real results
These aren't projections. These are documented outcomes.
Every number is real, verified, and available under NDA.
Healthcare · Managed Care

From System Chaos to Clarity

58%Error Cut
$2.1MRecovered
90Days

Mid-size MCO completed HealthRules upgrade with zero training. Errors spiked 58%. GGenesis: 90-day recovery, 30 cohorts trained, 23 e-learning modules created, standardized audit metrics established across the department.

"They diagnosed why we failed and rebuilt the entire operational framework."VP of Claims Operations
AI Automation · Claims Ops

From Backlog to Breakthrough

$25M+Impact
80%Backlog Gone
35%Labor Cut

73,000-doc paper backlog aging 100+ days. Deployed AI/RPA for COB recovery, digitized everything, eliminated $1.25M penalty exposure. CEO recognition.

"The automation replaced the work people should never have been doing manually."GGenesis Lead
Small Business · 90-Day Sprint

From Surviving to Thriving

+40%Retention
$8KMonthly Rev
3xEngagement

6-month-old business, zero retention. GGenesis: POS analytics, $41/mo AI stack replacing $400/mo, loyalty program, Google optimization. Owner independent by Day 90.

"I had the talent. What I didn't have was a system."Owner, Broussard LA
Enterprise · Change Management

Change in Motion

8Components
1Lead
EnterpriseScale

Major financial realignment with zero infrastructure. Built from scratch: SharePoint hub, microlearning, leadership enablement, live drop-ins, analytics-driven content.

"Analytics transformed the hub from a static library into a living platform."GGenesis Lead
Healthcare · $18M System Implementation

HealthRules® Payer Launch

$18MProject
0Critical Defects
<30Day Inventory

Led operational testing and transition for Elderplan/HomeFirst's $18M migration from legacy MCO to HealthRules® Payer, supporting Medicaid, Medicare, and the FIDA duals program. Built crosswalks, ran regression testing, supervised UAT team, coordinated 3 vendors, and stabilized claims adjudication at go-live.

"Claims inventory stayed under 30 days during system transition. Unheard of during a payer go-live."Elderplan Operations
NTT DATA · Workforce Training

Claims Training Academy

6-8Week Program
100%VILT Delivered
MultiSystem

Built a complete onboarding academy from scratch for NTT DATA + UCare, transforming new hires into production-ready Claims Processors across Amisys, EXP Macess, DHS/CMS tools, and the full claims lifecycle. Designed curriculum, QA audit system, simulation labs, and Agile sprint delivery.

"The quality of work spoke for itself. I shared it directly with our executive team."Tamara Pinckney, VP & CHRO, UCare
What clients say
Don't take our word for it
★★★★★
VP Claims Operations
Managed Care Plan
"They diagnosed why we failed and rebuilt the entire operational framework."
★★★★★
Director of BI
Managed Care Org
"The SQL reporting rebuild alone was worth the entire engagement."
★★★★★
Business Owner
Broussard, LA
"Within 90 days I went from questioning whether to stay open to planning my next expansion."
★★★★★
Training Manager
Managed Care Org
"Staff went from dreading the new system to owning it."
★★★★★
CEO Michael Murphy
Affinity Health Plan
"Formal recognition for the dramatic claims inventory reduction."
★★★★★
Hilary Marden-Resnik, President & CEO
UCare Health Plans
"I love this new approach! Thanks for introducing it!"
★★★★★
Patricia Ball, Business Transformation
UCare Health Plans
"This is exactly what our organization needed. A complete change management platform that actually works. Wish we had it sooner."
★★★★★
Tamara Pinckney, VP & CHRO
UCare Health Plans
"The quality of work spoke for itself. I shared it directly with our executive team. That's how good it was."
★★★★★
Small Business Client
Service Industry
"For the first time I understand my numbers and exactly where revenue comes from."
★★★★★
Loretta Menke, Org Development & Learning Director
UCare Health Plans
"Always sharing knowledge that helps people be more productive. These kind of techy tips and tricks are always welcomed — great work, love the extra visuals. A great idea worth moving forward with, and a great marketing strategy!"
★★★★★
Marien Fernandez-Paris Borras, Learning & Development Manager
UCare Health Plans
"Thank you so much for always going the extra mile and supporting all of our stakeholders to succeed. We truly appreciate all your hard work!"
★★★★★
Angie Ureta, Organizational Change Management Lead
UCare Health Plans
"It looks fantastic and has some awesome tools and prompts! She is very talented! Nice Job!"
Glenda L. Gierbolini-Carrabbia
25+ Years Enterprise ExperienceLean Six Sigma Black Belt CertifiedCertified AI StrategyTableau Desktop CertifiedDevOps CertifiedAgile & Scrum
🏥 Healthcare Payer Systems: HealthRules · GuidingCare · AMISYS · FACETS/QNXT · QMACS · MCO · EXP Macess · Softheon 📋 Payer Programs: Medicare · Medicaid · Dual · Commercial · EDI 5010 · 834/837P/837I · EFT & Payment Mapping 🤖 AI & Development: Claude Max · Google Gemini · LearnLM · AI Prompts · AI Agent Dev · GitHub · GitLab · VS Code 📊 Data & Analytics: Oracle DB SQL · SQL Server · PowerBI · Tableau · Data Warehouse 🎨 Content & Design: Articulate 360 · Synthesia · Camtasia · Adobe Captivate · FS Pro · Visme · Canva · CapCut · Artlist · UX/UI · Storyboarding 🔧 Enterprise Tools: SharePoint · ServiceNow · Microsoft 365 · Visio · Miro
Meet the founder
Glenda L. Gierbolini-Carrabbia LinkedIn →

Mission

GGenesis exists to close the gap between strategy and execution. We diagnose where execution breaks down and translate strategy into operations teams can actually run.

25+ years building what works

Glenda is a strategic senior leader in healthcare operations, claims management, payer configuration, learning & development strategy, and digital transformation. Known for rebuilding departments, leading multimillion-dollar claims turnaround initiatives, implementing enterprise payer systems, and creating high-impact blended learning programs.

She has produced $25M+ in documented financial impact, implemented HealthRules Payer for Medicare/Medicaid/Dual/Commercial programs with zero critical defects, reduced 73,000+ claims aged 90+ days to under 30 days in six months, achieved 99% payment processing within 20 days, and led COB optimization generating $2.5M in savings. She received formal CEO recognition for enterprise-scale operational turnarounds.

Her technical depth spans HealthRules, GuidingCare, QNXT/FACETS, AMISYS, EXP Macess, Softheon, QMACS, MCO, ServiceNow, and SharePoint architecture. Data and analytics expertise includes Oracle DB SQL, SQL Server, Tableau (Developer-Level), PowerBI, Excel, Access, and Data Warehouse extraction and validation. She is fluent in EDI standards (5010, 834/837P/837I, EFT and Payment mapping), claims quality, and every major reimbursement methodology (ICD-10, CPT, HCPCS, MS-DRG). Her AI and design toolkit includes AI prompt engineering, AI agent development, Claude Max, Google Gemini, Articulate 360, Synthesia, Camtasia, Adobe Captivate, FS Pro, Visme, Canva, CapCut, Artlist, Miro, Visio, GitHub, GitLab, VS Code, and UX/UI design with LearnLM.

Clarity over noise

If it doesn't improve execution, it doesn't belong.

Execution is the work

Strategy without follow-through is theater.

Discipline beats heroics

Repeatable structures, not burnout.

Trusted by teams at
NTT DATA United Healthcare UCare Humana Affinity by Molina Healthfirst Zelis Health Choice Arizona Elderplan / Homefirst Pavia Hospital Santurce Northwell Health
GGenesis Training Academy

We don't just fix operations. We build careers.

From entry-level claims to executive leadership. Live virtual instruction built around real work. Alumni discounts for life.

Healthcare Training Programs
Powered by PastDue Academy · A Division of GGenesis Strategic Solutions

Our healthcare training programs operate under PastDue Academy and include Fast Track Medical Claims 101™, ClaimCheck™ audit foundations, BenefitIQ™ reimbursement mastery, claims platform training, specialized Medicare/Medicaid/Dual/Commercial claims processing, and career pathway programs.

View Full Healthcare Catalog at PastDue Academy →
GGenesis Strategic Solutions Training
Individuals & Organizations · 20 Courses

Leadership Development

From first-time managers to senior executives. Emotional intelligence, neuroscience of change, coaching, resilience, strategic influence, and more across 5 progressive tiers.

Pricing on request · Individual and corporate group pricing available · Book a Call
Individuals & Organizations · 3 Courses

Change Management

ADKAR, Kotter, and practical frameworks for leading organizational transformation. Communication mastery, resistance management, and building change-ready cultures.

Pricing on request · Individual and corporate group pricing available · Book a Call
Individuals & Organizations · 4 Courses

Professional Development

Time management, business writing, public speaking, critical thinking, and workplace wellness. The core skills employers value most. Practical and immediately applicable.

Pricing on request · Individual and corporate group pricing available · Book a Call
Organizations Only · Active Software Licensing Required

System & Platform Training

HealthRules, GuidingCare, AMISYS, FACETS/QNXT, EXP Macess, Softheon, SharePoint, ServiceNow. Custom to your environment.

Pricing on request · Scoped to your platform and team size · Book a Call

Ready to enroll in any of the programs above? Start here.

Enroll in a Course →
AI Agent Integration
Individuals & Organizations

You didn't start a business
to answer emails at midnight.

You're the CEO, the CFO, the marketing team, and the collections department, all before lunch. A marketing hire, an admin, a bookkeeper, and a customer service rep costs $200,000+ a year in salaries, benefits, and turnover. We build AI agents that do the same work (24/7, no sick days, no two-week notice) for less than one employee's first month. You get your life back. Your business gets a team that never sleeps.

The old way

$200K+
  • Marketing coordinator · $45K/yr
  • Admin assistant · $38K/yr
  • Bookkeeper · $42K/yr
  • Customer service rep · $36K/yr
  • Benefits, PTO, turnover costs
  • 3 to 6 month training ramp
  • They quit. You start over.
VS

The GGenesis way

Scoped to your operations
  • Lead gen agent · qualifies 24/7
  • Proposal agent · drafts SOWs
  • Finance agent · invoices & tracks
  • Content agent · posts & schedules
  • Client agent · onboards & follows up
  • Deployed in weeks, not months
  • Never quits. Never sleeps.
AI Readiness Assessment
Pricing on request

Find out exactly where AI can save you time, money, and headcount.

  • Operations audit for AI opportunities
  • ROI projections per use case
  • Prioritized implementation plan
  • Tool & platform recommendations
Most popular
Single Agent Build
Pricing on request

One working AI agent, deployed and running your business.

  • Custom agent design & build
  • Integration with your tools
  • Training so you can manage it
  • 30-day optimization included
Full AI Operations Suite
Pricing on request

Your complete virtual back office. 3-5 agents working together.

  • Multi-agent system architecture
  • Orchestrator agent (virtual COO)
  • Full integration & automation
  • Quarterly advisory retainer
See What Your AI Team Could Look Like →

Start with a free business assessment. We'll map your first agent before you hang up.

How it works
Three steps. No surprises.
1

Free Business Assessment

Take our 5-minute diagnostic. Get a personalized report with SWOT analysis, risk scores, and recommendations.

2

Custom proposal

Clear scope, timeline, pricing. No surprises, no long-term contracts.

3

We fix it, virtually

Zoom, Teams, or yours. All deliverables are yours to keep.

Ready to fix, elevate, or build what's next?

Take our free 5-minute business health assessment. Get a personalized report with SWOT analysis, risk scores, and actionable recommendations. Then book your free 30-min call to review it together.

Get My Free Business Assessment →Enroll in a Course →Review Results First
No pitch. No obligation. Zoom · Teams · Google Meet · Your platform of choice.