Terms of Service

Last updated: July 12, 2026

Introduction and Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website www.ggsso.com (the "Site") and all services offered by GGenesis Strategic Solutions LLC ("Company," "we," "us," or "our"), including strategic consulting services, change management consulting, AI transformation advisory, The GGenesis CMM Diagnostic™, The Discipline Lab Method™ cohort program (delivered in joint venture with Curate Coaching Group), workshops, the AI Community subscription program ($37 per month), the CaliberSuite™ AI executive advisor platform (subscription), the Talvori™ SMB operations platform (subscription), and all related content and materials.

By accessing our Site and using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Site or services. We reserve the right to modify these Terms at any time, and your continued use of our Site and services after such modifications constitutes your acceptance of the updated Terms.

1. Services Offered

1.1 Service Description

GGenesis Strategic Solutions LLC provides the following services:

All services are delivered virtually unless otherwise agreed in writing. Service availability and features are subject to change at our discretion with 30 days' notice.

1.2 Virtual Delivery

All services are 100% virtual. You are responsible for providing your own equipment, internet connection, and a suitable environment for participating in training and consulting sessions. Technical difficulties on your end do not entitle you to refunds or service credits.

2. Pricing and Payment

2.1 Pricing

All prices are in U.S. dollars and are subject to change. Current pricing information is available on our Site. We reserve the right to adjust pricing with 30 days' notice to existing customers.

2.2 Billing and Payment Terms

For individual course purchases and single-payment workshops, payment is due in full at the time of purchase. For the AI Community subscription and any CaliberSuite™ or Talvori™ subscription, billing occurs automatically on the date you enrolled unless you cancel your subscription. You agree to provide accurate and complete billing information and authorize us to charge your payment method for all services ordered.

2.3 Payment Methods

We accept major credit cards and other payment methods as indicated on our Site. You are responsible for maintaining the confidentiality of your payment information and for all charges incurred under your account.

2.4 Taxes

All prices are exclusive of applicable sales taxes, VAT, or other government-imposed taxes. You are responsible for payment of all applicable taxes on purchases made through our Site.

3. Refund Policy

3.1 Course Refunds

If you purchase a leadership training course, you may request a full refund within 14 days of purchase if you have not completed more than 25% of the course material. Refunds requested after 14 days or after completing more than 25% of the course are not available. To request a refund, contact us at ggcarrabbia@ggsso.com.

3.2 AI Community Subscription Refunds

The AI Community subscription is billed monthly on a recurring basis. You may cancel your subscription at any time through your account dashboard or by writing to ggcarrabbia@ggsso.com. Upon cancellation, you will retain access to community benefits through the end of the current billing period. No refunds are provided for partial months or for cancellations made during a billing cycle.

3.3 Consulting Services Refunds

Refunds for strategic consulting, change management, and AI strategy consulting services are available only if services have not been rendered. Refund requests must be submitted within 7 days of the purchase date. Once consulting services have begun, no refunds are available.

3.4 Refund Processing

Approved refunds will be processed within 10 business days to your original payment method. Refunds for subscription cancellations will be processed within 30 days of the cancellation date.

4. Intellectual Property Rights

4.1 Course Materials and Content

All training course materials, educational content, videos, presentations, case studies, and other content provided through our services (collectively, "Course Materials") are the proprietary and confidential property of GGenesis Strategic Solutions LLC. Course Materials are protected by copyright, trademark, and other intellectual property laws.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use Course Materials solely for your personal, non-commercial educational purposes. You may not reproduce, distribute, display, perform, or transmit any Course Materials without our prior written consent.

4.3 Restrictions

You may not:

4.4 Company Intellectual Property

All rights, title, and interest in our Site, including its design, layout, content, and functionality, are the exclusive property of GGenesis Strategic Solutions LLC or our licensors. Your use of our Site does not grant you any ownership or intellectual property rights in our Site or its content.

5. User Responsibilities and Conduct

5.1 Account Responsibility

You are responsible for maintaining the confidentiality of your account login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security by contacting ggcarrabbia@ggsso.com.

5.2 Prohibited Conduct

You agree not to:

5.3 Suspension and Termination

We reserve the right to suspend or terminate your account and access to our services at any time, without refund, if we determine that you have violated these Terms or engaged in conduct that violates applicable law or infringes third-party rights.

6. Limitation of Liability

6.1 Disclaimer of Warranties

Our Site and services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that our Site or services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.

6.2 Limitation of Damages

To the fullest extent permitted by law, GGenesis Strategic Solutions LLC shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or related to your use of our Site or services, even if we have been advised of the possibility of such damages.

6.3 Maximum Liability

Our total liability to you for any claims arising out of or related to these Terms or your use of our Site or services shall not exceed the total amount you have paid to us for services in the 12 months preceding your claim.

6.4 No Liability for User Conduct

We are not responsible for any loss or damage resulting from your failure to follow our instructions, for technical difficulties on your end, or for the conduct of other users.

7. Governing Law, Dispute Resolution, and Arbitration

7.1 Governing Law

These Terms of Service, and any dispute arising out of or in connection with them or your use of our Site or services, are governed by the laws of the State of Louisiana, without regard to Louisiana conflict of law principles that would apply the laws of another jurisdiction. Where the substance of a dispute involves matters governed by the Louisiana Civil Code, the Louisiana Civil Code shall apply. The exclusive venue for any court proceeding permitted under Section 7.4 below shall be the state or federal courts sitting in Lafayette Parish, Louisiana.

7.2 Informal Resolution Requirement

Before filing a claim against GGenesis Strategic Solutions LLC, you agree to attempt to resolve the dispute informally by contacting us in writing at ggcarrabbia@ggsso.com. We will attempt to resolve the dispute informally within 30 days of receiving your written notice. Neither party may commence arbitration or litigation until this 30-day informal resolution period has elapsed unless doing so is necessary to preserve a claim (for example, to prevent a statute of limitations lapse).

7.3 Binding Arbitration

If informal resolution does not resolve the dispute, any claim, controversy, or dispute arising out of or relating to these Terms, the Site, or our services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (for individual consumer disputes) or Commercial Arbitration Rules (for business-to-business disputes), as applicable. As an alternative, GGenesis may elect to have arbitration administered by JAMS under its comparable rules.

The arbitration shall be conducted in Lafayette Parish, Louisiana, or through virtual proceedings by mutual agreement. The arbitrator's decision shall be final and binding. Judgment on the arbitrator's award may be entered in any court of competent jurisdiction.

Each party shall bear its own attorneys' fees and costs in arbitration, except where an applicable statute (including Louisiana consumer protection statutes) expressly authorizes fee shifting.

7.4 Exceptions to Arbitration

Either party may bring an individual action in small claims court for claims within that court's jurisdictional limit, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Lafayette Parish, Louisiana for infringement of intellectual property rights or unauthorized use of confidential information.

7.5 Class Action Waiver

YOU AND GGENESIS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both parties agree, no arbitrator or judge may consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding.

If a court or arbitrator determines that this class action waiver is unenforceable under the law applicable to your claim, or if a coordinated mass filing of 100 or more substantially similar claims occurs, GGenesis reserves the right to negotiate a coordinated resolution process with counsel for the affected parties before individual arbitrations proceed. This provision does not limit any individual party's right to pursue their own individual arbitration.

7.6 Right to Opt Out

You have the right to opt out of this arbitration agreement by sending written notice to ggcarrabbia@ggsso.com with the subject line "ARBITRATION OPT-OUT" within 30 days of the earliest of (a) first account creation, (b) first purchase of a workshop or subscription, or (c) first substantive access to gated content. Your opt-out will apply only to you and will not affect any other user's agreement to arbitrate.

7.7 Severability

If any provision of this Section 7 is held to be unenforceable, the remaining provisions shall continue in full force and effect. If the class action waiver in Section 7.5 is held to be unenforceable, the entirety of this Section 7 shall be void, and disputes shall be resolved in the courts of Lafayette Parish, Louisiana.

7.8 Consumer Protection Rights Preserved

Nothing in this Section 7 waives any right or remedy provided to you under the Louisiana Unfair Trade Practices and Consumer Protection Law (LSA-R.S. 51:1401 et seq.) or any other non-waivable consumer protection statute applicable to you.

8. Indemnification

You agree to indemnify, defend, and hold harmless GGenesis Strategic Solutions LLC and its officers, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

9. Modifications to Services and Terms

9.1 Service Changes

We reserve the right to modify, suspend, or discontinue any aspect of our Site or services at any time. We will provide 30 days' notice of material changes to existing services. Continued use of our Site or services after changes become effective constitutes your acceptance of the modifications.

9.2 Term Modifications

We may update these Terms at any time. Changes become effective when posted to our Site. Your continued use of our services after changes are posted indicates your acceptance of the updated Terms.

10. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be severed, and the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

11. Contact Information

For questions about these Terms of Service or to report a violation, please contact us at:

GGenesis Strategic Solutions LLC
Email: ggcarrabbia@ggsso.com
Location: Broussard, Louisiana
Website: www.ggsso.com

12. CaliberSuite™ Platform Terms

This Section 12 applies specifically to your access to and use of CaliberSuite™, GGenesis Strategic Solutions' AI-enabled executive advisory platform. To the extent of any conflict between this Section 12 and the foregoing sections of these Terms of Service, this Section 12 controls with respect to CaliberSuite™.

12.1 Eligibility

Access to CaliberSuite™ is available exclusively to individual adults age 18 or older. You may use CaliberSuite™ for your own personal and professional development only. You may not access or use CaliberSuite™ on behalf of your employer or any other organization without express written consent from GGenesis. CaliberSuite™ is currently delivered as individual access only.

12.2 Subscription Enrollment

Access to CaliberSuite™ is available via direct subscription through GGenesis. Subscribers select a monthly or annual subscription plan and pay the applicable fee in advance. Founding Member pricing of $150/month is available to the first 50 paying subscribers, locked at that rate for the life of an active continuous subscription. Standard pricing applies thereafter ($200/month or $2,000/year). A 7-day free trial is available for new subscribers, after which the applicable subscription fee is billed.

12.3 Subscription Continuation and Cancellation

Subscriptions renew automatically at the end of each billing cycle until canceled by the subscriber. Subscribers may cancel at any time via the account portal or by emailing ggcarrabbia@ggsso.com. Cancellation takes effect at the end of the then-current billing cycle, and access continues until that date. Founding Member pricing requires continuous active subscription; if a Founding Member cancels and later re-subscribes, the then-current standard rate applies.

12.4 Pricing Changes

GGenesis may change standard subscription pricing for new subscribers at any time. Existing subscribers will receive at least thirty (30) days advance notice of any pricing change affecting their renewal. Founding Member rates are protected from standard-rate increases as long as the Founding Member maintains a continuous active subscription.

12.5 Your Configurations; Our Platform

You own the inputs you provide to CaliberSuite™, including your organizational context, stakeholder map, prompts, and the outputs the advisor generates in your sessions. GGenesis retains all right, title, and interest in and to the CaliberSuite™ platform itself, including its source code, the methodology embedded in the platform (including, without limitation, the Cost-to-Revenue Method™), the system prompts, the calibration architecture, the user interface, and all related intellectual property. Your configurations do not create any ownership interest in the platform.

12.6 AI Output Verification and Hallucination Acknowledgment

You acknowledge that CaliberSuite™ uses large language model technology (Anthropic's Claude), and that no large language model is immune to occasional inaccurate or fabricated output ("hallucination"). Before using any specific statistic, citation, calculation, or recommendation generated by the advisor in any high-stakes context — including board presentations, executive briefings, regulatory or legal filings, and external communications — you are responsible for independently verifying the specific information. CaliberSuite™ is positioned as a structured thinking partner, not as a source of truth. GGenesis makes no warranty as to the factual accuracy of any specific output.

12.7 Acceptable Use

You agree not to use CaliberSuite™ to:

12.8 No Reverse Engineering; No Competing Use

You agree not to reverse-engineer, decompile, disassemble, or otherwise attempt to derive the underlying source code, system prompts, methodology, or calibration architecture of the CaliberSuite™ platform. You further agree not to use CaliberSuite™ outputs to inform the development, marketing, pricing, or operation of any product, platform, cohort, service, or offering that competes with CaliberSuite™ or the GGenesis methodology.

12.9 Data Export and Account Closure

You may export your CaliberSuite™ context at any time as a portable backup file. Because your context resides in your browser's local storage on your own device, clearing your browser's site data for CaliberSuite™ effectively deletes your persistent context. No additional account-closure action by GGenesis is required to remove your context from your device.

Effective Date: These Terms of Service are effective as of May 18, 2026, and apply to all purchases and use of services from that date forward.